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Google My Business is Now Google Business Profile: What You Need to Know

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In November of 2021, Google transformed its well-known “Google My Business” platform into the new and improved “Google Business Profiles.” 

This shift marks a pivotal moment for businesses aiming to bolster their online presence and engage with customers in a more streamlined and impactful manner. The reimagined platform brings forth an array of innovative features and a renewed focus on enhancing customer interactions, highlighting the company’s commitment to refining the digital landscape for businesses of all sizes.

At Succeeding Small, we’re always looking for ways that small businesses can get results by leveraging the latest and greatest tools. In this article, we delve into the comprehensive changes that Google Business Profiles brings to the table, exploring how this transition is set to reshape the way businesses connect with their audience and optimize their online visibility.

Direct Benefits for Enhanced Visibility

One of the immediate advantages that Google Business Profiles (GBPs) bring to small businesses is heightened online visibility. These profiles act as a virtual shop window, making it easier for potential customers to discover local establishments when searching for relevant products or services. 

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Indirect Advantages for Building Trust and Engagement

Beyond the direct benefits, Google Business Profiles offer a range of indirect advantages that contribute to building trust and fostering customer engagement. Customer reviews and ratings prominently featured on GBP listings provide valuable social proof, influencing potential buyers’ decisions and solidifying a business’s reputation. 

Positive feedback serves as a testament to the quality of products or services, reassuring hesitant customers and potentially turning them into loyal patrons. Furthermore, GBPs encourage interaction through features like Q&A sections, where businesses can directly address inquiries, establishing a sense of accessibility and responsiveness that resonates with modern consumers.

Navigating Challenges and Adapting Strategies

Small businesses often face resource limitations when it comes to online marketing. However, Google Business Profiles alleviate some of these challenges by offering a cost-effective solution to establish a credible online presence. 

The platform’s integration with Google Maps further aids customers in locating the business physically, granting an advantage in the era of localized searches. For instance, when travelers are exploring a new area, or locals are seeking nearby services, GBPs play a pivotal role in directing them toward the small businesses within their proximity.

What is a Google Business Profile?

A Google Business Profile (GBP) serves as a dynamic online representation of a business within Google’s ecosystem. It encapsulates essential information about the business, such as its name, location, contact details, operating hours, and customer reviews, all accessible through Google Search and Google Maps. 

GBPs provide a streamlined way for businesses to engage with potential customers, offering a comprehensive snapshot of their offerings and creating a bridge between online discovery and physical visits. These profiles enhance a business’s visibility in local searches and facilitate interactions with patrons through features like review responses and direct messaging. 

Ultimately, a Google Business Profile is a powerful tool that empowers businesses to present themselves effectively in the digital landscape, fostering trust, credibility, and accessibility.


What Else Changed When Google My Business Became Google Business Profile? 

The transition from “Google My Business” to “Google Business Profile” brought about more than just a name change; it marked a significant shift in both the platform’s branding and functionality. While the core purpose of helping businesses establish an online presence and engage with customers remained intact, several noteworthy alterations were introduced to enhance user experience and simplify the process for businesses. 

With the change, Google aimed to streamline its offering and create a more cohesive ecosystem for businesses and users alike. The rebranded Google Business Profile introduced a refreshed interface and improved navigation, making it easier for business owners to manage their profiles and interact with customers. 

Additionally, the transition brought greater integration with Google Maps, enabling users to seamlessly find and connect with businesses’ physical locations. This expansion of mapping functionality is a testament to Google’s commitment to aiding users in virtual and real-world interactions. 

Furthermore, Google Business Profiles introduced new ways for businesses to share updates, offers, and events directly on their profiles, fostering more direct communication with customers and allowing for better promotion of their offerings. 

In essence, the transformation from Google My Business to Google Business Profile encompassed not only a change in nomenclature but an evolution in features and functionalities designed to create a more user-friendly, engaging, and effective platform for businesses and their customers.

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Navigating Your Google Business Profile: Access and Management Made Easy

In the realm of modern business, a robust online presence is paramount to success. Google Business Profiles, previously known as Google My Business, offer a direct channel for businesses to engage with potential customers and shape their digital identity. 

Here’s a comprehensive guide on how to access and effectively manage your Google Business Profile, ensuring accurate representation and increased customer engagement.

Accessing Your Google Business Profile

  • Google Account: To begin, ensure you have a Google Account. If you don’t possess one, creating an account tied to your business is the first step.
  • Google My Business App/Web: Accessing your Google Business Profile can be done through the dedicated app or web platform:
    • Via App: Download the Google My Business app from your device’s app store. Sign in using your Google Account. The app is compatible with both Android and iOS devices.
    • Via Web: Navigate to the Google My Business website (business.google.com) using a web browser.
  • Claim or Create Profile: Locate your business by searching its name, address, or other identifying information. If your profile already exists, claim ownership through the verification process. If it’s not listed, create a new profile by selecting the “Add your business to Google” option.
  • Verification: Google often requires verification to establish the authenticity of the profile owner. Verification methods include receiving a postcard at your business address, phone verification, or email confirmation, depending on regional options. For more on verifying your Google Business Profile, click here

Managing Your Profile with Finesse

  • Dashboard Access: Once verification is complete, you’ll gain access to your Google Business Profile Dashboard. This centralized hub empowers you to manage various profile elements.
  • Editing Essentials: Tailor your profile by editing crucial information such as business name, location, contact details, website link, and operating hours. Maintaining accurate data is essential for potential customers seeking information.
  • Captivating Visuals: Elevate your profile’s appeal by incorporating high-quality photos and videos. Visual content can vividly showcase your offerings, team, and premises, creating an enticing narrative for visitors.
  • Engage and Respond: Foster customer connections by promptly responding to reviews and inquiries. Active engagement signals your commitment to customer satisfaction and bolsters your reputation.
  • Showcase Offers and Updates: Utilize the “Posts” feature to share real-time updates, promotions, events, and news directly on your profile. These posts are visible to users searching for your business, driving engagement.
  • Maintain Consistency: Regularly revisit and update your profile to reflect any changes in your business. Keeping your information current ensures that customers receive accurate details.
  • Insights and Analytics: Harness the power of insights provided by Google. Monitor how users interact with your profile, tracking metrics like views, search queries, and more.

In essence, your Google Business Profile serves as a virtual storefront. Accessible to potential customers through Google Search and Google Maps, it’s a critical touchpoint for driving foot traffic and online engagement. By adeptly navigating your profile, updating information, and fostering engagement, you pave the way for an impactful online presence that resonates with modern consumers.

Enhancing Customer Interaction: Google Business Profile’s Customer Messaging Feature

In the ever-evolving landscape of business-customer interactions, Google Business Profiles (GBPs) have emerged as an indispensable tool, allowing businesses to connect with their audience in more personal and direct ways. 

The Customer Messaging feature is a notable facet of this evolution, which facilitates real-time communication between businesses and their potential or existing customers. This feature, seamlessly integrated within the Google ecosystem, empowers businesses to foster engagement, address inquiries, and provide assistance with unparalleled convenience.

Call History 

This experimental feature is slated for an official launch in the United States and Canada. Our enthusiasm remains high as we anticipate its eventual availability to all businesses in the coming times!

Through the implementation of call history, business owners will gain the ability to track their telephone interactions with patrons using Google Search and Google Maps. This invaluable tool will streamline the process of identifying overlooked calls while ensuring sustained engagement with prospective customers. 

a laptop with the google website loaded on the screen

Get Better Results with Your Google Business Profile 

Google Business Profiles presents an excellent avenue for enterprises to acquire new customers by presenting their details to a wider audience. To fully harness the potential of your GBP, we strongly recommend that business owners consistently maintain an up-to-date profile, adding precise and pertinent information.

Succeeding Small is your dependable source for the most current developments regarding Google Business Profiles, contributing to the expansion of your business. Don’t hesitate to reach out to us for a discussion about how we can contribute to your continuous local SEO efforts, effectively leverage Google’s tools, and bolster your website traffic in the process.

GBP Questions and Answers 

1. What is the transition from Google My Business to Google Business Profiles all about? 

The transition involves Google rebranding its platform from “Google My Business” to “Google Business Profiles.” This shift includes not only a change in name but also significant enhancements in functionality and features.

2. How do Google Business Profiles enhance online visibility for small businesses? 

Google Business Profiles offer heightened online visibility by acting as virtual shop windows, making it easier for potential customers to discover local businesses when searching for relevant products or services.

3. How do Google Business Profiles contribute to building trust and engagement? 

Customer reviews and ratings on GBP listings provide valuable social proof, influencing potential buyers’ decisions and solidifying a business’s reputation. GBPs also encourage interaction through features like Q&A sections, establishing a sense of accessibility and responsiveness.

4. What are the benefits of integrating Google Maps with Google Business Profiles? 

Integration with Google Maps helps customers physically locate businesses, which is especially beneficial in localized searches. Travelers exploring new areas and locals seeking nearby services can easily find small businesses within their proximity through GBPs.

5. What is the purpose of a Google Business Profile? 

A Google Business Profile serves as an online representation of a business within Google’s ecosystem. It provides essential information like the business’s name, location, contact details, operating hours, and customer reviews. It’s all accessible through Google Search and Google Maps.

6. What key changes were introduced when Google My Business transitioned to Google Business Profiles? 

The transition brought a refreshed interface, improved navigation, and greater integration with Google Maps. Businesses can now share updates, offers, and events directly on their profiles, fostering better communication with customers.

7. How can businesses access and manage their Google Business Profiles? 

Businesses can access their profiles through the Google My Business app or website. They need a Google Account, and verification is often required. Once verified, businesses can manage their profile information, engage with customers, and utilize insights.

8. What role does the Customer Messaging feature play in Google Business Profiles? 

The Customer Messaging feature allows businesses to engage in real-time communication with potential and existing customers, fostering better engagement and addressing inquiries conveniently.

9. What is the upcoming call history feature in Google Business Profiles? 

The call history feature will enable business owners to track telephone interactions with patrons using Google Search and Google Maps. It’s set to launch officially in the U.S. and Canada, with plans for availability to all businesses in the future.

10. How can you expand your local visibility with GBP? 

GBPs display essential business information such as location, contact details, operating hours, and customer reviews, all in a concise and accessible format. This not only simplifies the user experience but also positions small businesses in front of a wider audience, increasing the likelihood of attracting foot traffic and website visits. 

Grow your Small Business With Succeeding Small

Succeeding Small is an expert in growing small businesses through our amazing digital marketing, SEO, branding, web design and social media services.  Learn about our services today!

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