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OPERATIONS MANAGER

OPERATIONS MANAGER Job Position

Do you have a passion for optimizing business functions and driving operational success? Our scaling digital marketing agency is looking for a strategic Operations Manager to help launch us into our next season of growth.

The ideal candidate will be dedicated, self-starting, and passionate about systems, processes, human resources, and financials. As a result, this person will be part of our mission to give small businesses a much deserved online presence as they support the Succeeding Small team and help fortify our infrastructure.

As second in command to the CEO, the ideal candidate will be a passionate and giving leader who works to create the best work environment possible for their team while collaborating and supporting their fellow leadership team members through systems, structure, administration, and financial reconciliation. The successful candidate will be able to utilize ClickUp and G-Suite to create optimized systems and processes that support the day-to-day tasks of our digital marketing team. They will be responsible for working with the other members of the leadership team to create, plan and manage the ongoing vision of Succeeding Small while implementing and managing our current infrastructure. They will work closely with the other creatives as well as the Succeeding Small Project Manager to execute the client’s vision through the creation of processes and systems that ensure the team has what they need to succeed.

*Please be aware that spammers are using emails like careers@succeedingsmall.online and careers@succeedingsmall.icu to get applicants to interview for our Operations Manager position. This email has no affiliation with Succeeding Small and is spam. Our hiring manager will reach out to you directly from connect@succeedingsmall.co to set up an interview. Thank you!

Ideal QUALITIES

Dedicated self-starter with passion for learning
Team player & strong leadership skills
Passion for small businesses
Excellent writing and communication skills
Ability to give and receive constructive feedback

REQUIREMENTS

Responsibilities

Operations Strategy & Implementation:

Develop and implement operational strategies to enhance overall efficiency
Collaborate with leadership to align operational goals with the CEO’s vision
Implement systems and processes throughout our company and software for streamlined operations
Build and maintain systems in ClickUp (our project management software)

Process Optimization:

Analyze current processes and identify areas for improvement
Implement efficient and scalable operational procedures
Foster a culture of continuous improvement within the organization

Documentation and Reporting:

Maintain documentation for operational processes and procedures
Generate regular reports on operational performance and key metrics
Provide insights and recommendations based on data analysis

HR and Financials:

Oversee hiring, onboarding, and offboarding processes
Analyze financial data and prepare reports for decision-making
Manage HR-related tasks and support employees

Software Management:

Manage and optimize the use of software tools such as ClickUp, Toggl, Honeybook, Slack, Google Drive, Quickbooks, etc.
Ensure the team is trained and proficient in using relevant tools

Metrics, KPIs, and Goal Achievement:

Create and maintain company KPIs to track performance
Analyze metrics data to provide insights and drive improvements
Drive the company towards achieving its goals through effective operational management

Leadership & Team Collaboration:

Facilitate communication and collaboration among different departments
Manage and lead a remote team to ensure productivity and effectiveness
Provide guidance on operational processes and best practices
Facilitate meetings and ensure effective communication within the team
Manage and mentor a future operations assistant

CEO Partnership:

Implement the CEO’s vision through strategic planning and execution
Collaborate closely with the CEO to align operational strategies with the company’s goals

DETAILS & BENEFITS

Unlimited PTO & Holidays

Remote Work & Flexible Work Schedule

Paid Education

Health Insurance Stipend

SALARY: $48,000-$55,000/yr

Why Work for Succeeding Small?

Our greatest mission is to help people, students, and small businesses succeed. We do this by practicing integrity-filled marketing, prioritizing education, and supporting one another.

We are proud to be experts in our field and love digital marketing for the challenge it brings and the results it delivers for our clients. In addition, we love to practice marketing with transparency, teaching, and mentoring our clients, our team, and students. We lead a digital marketing internship program every semester, where team members get to teach and mentor students in the field.

We have grown over 100 small businesses in the past five years. We can accomplish this and continue to serve the entrepreneurial community by being the best at what we do and genuinely caring about the success of our clients and our team.

We believe in work-life balance, creating a supportive and collaborative culture, and helping individuals succeed in their own lives.

At Succeeding Small, you’ll find a group of passionate, talented people aligned toward one goal: growing small businesses.

APPLY NOW

First Name

Last Name

Phone Number

Where are you located*? (City, State, Zip) *This position is open to the United States Only

Do you have at least 1 year of ClickUp Experience?

Yes No

Describe a time that you identified an inefficency in a company or department and how you discovered the issue and what you did to fix the problem.

Describe a project management system you created for a client, company or department: How did you go about designing the system, What tools you used, what it accomplished, the feedback you received regarding the system and how the system worked in practice by those who utilitized it.

Describe your HR experience by describing a time you had to give criticial feedback to a team member or subordinate.

How do go about setting, tracking and achieving goals either personal or within your role at a company.

Describe your ideal work relationship with the CEO of a company.

Which team value connects you to Succeeding Small? (Have to click on the above button for "Our Team Values"

Please list references with contact information (email and phone number).

Resume

Other Sample(s)

Succeeding Small is proud to be an Equal Employment Opportunity employer. We do not discriminate based race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status., or other applicable legally protected characteristics.

OPERATIONS MANAGER